How to Sign In to Your Home Group Online Account
Accessing your Home Group account online provides immediate control over your housing account without waiting on phone queues. The portal, widely known as My Home, operates securely across mobile, tablet, and desktop devices throughout the 2026/27 financial year.
To log in, navigate to the official Home Group portal sign-in page. Enter your registered email address alongside your account password to reach your personalized customer dashboard instantly.
If you are registering for the first time, you must supply your 12-digit payment reference number, full legal name, date of birth, and valid contact details to verify your identity.
Key Portal Features & Self-Service Breakdown
The online account dashboard reduces administrative delays by allowing residents to submit requests directly to technical and housing teams. Using self-service tools helps social housing tenants maintain accurate financial records.
| Service / Request | My Home Portal | Telephone Support | Typical Turnaround |
|---|---|---|---|
| Rent Payments & Balances | Instant 24/7 access | Business hours only | Real-time update |
| Routine Repair Booking | Schedule online | Call center queues | 1 to 5 working days |
| Emergency Repair Logging | Not advised online | 24/7 emergency line | Under 24 hours |
| Tenancy Details Update | Self-serve upload | Manual agent processing | 24 to 48 hours |
By keeping track of your rent statements online, you can quickly identify any unexpected charges or missed housing benefit payments before arrears accrue.
Troubleshooting Home Group Login and Password Issues
If you cannot access your customer account, click the reset password link on the main portal screen. Enter your registered email address, and a temporary reset link will be issued within 15 minutes.
Ensure your internet browser allows essential cookies and that caps lock is turned off. Accounts locked due to multiple invalid password attempts usually auto-unlock after 30 minutes.
Important Safety Warning: Do not use online forms or portal messages to report dangerous repairs such as total power failure, major gas leaks, or severe flooding. Contact the emergency phone center immediately on official customer service channels.
Managing Rent Payments, Universal Credit, and Arrears
Maintaining an up-to-date account is critical if your household receives the Universal Credit housing element. Any changes to your monthly rent charges must be updated on your DWP online journal promptly to ensure your award covers your actual costs.
If living cost pressures leave you falling behind on your housing payments, contact your local housing officer immediately. Early intervention can prevent legal action and give you access to dedicated financial hardship funds.
You can also review options for managing social housing rent arrears to structure affordable repayment plans alongside your ongoing rent commitments.
Accessing Extra Hardship and Energy Support
Home Group provides specialized tenancy sustainment services for residents facing income drops or sudden cost spikes. Their internal money advice teams can assist with grant applications and energy advice.
Residents experiencing severe financial distress may also be eligible for discretionary council relief or targeted local authority help through cost of living support schemes.
Utilising these resources alongside your online customer portal ensures your tenancy remains stable and secure during difficult economic periods.