Help with energy bills, meters, heating costs, arrears and energy support schemes.
24 guides across 6 topics
Repayment plans, your rights and clearing gas and electricity arrears.
Fallen behind on your gas or electricity bills? Learn about your rights, how to negotiate a repayment plan, and protection from disconnection.
Facing severe energy arrears? Discover how to apply for non-repayable hardship grants and charity funds to help clear your gas and electricity debts.
A step-by-step 2026 guide to clearing utility bill arrears — statutory Breathing Space, WaterSure, hardship trusts, council CRF grants and community-backed debt relief.
A practical 2026 guide to clearing UK gas and electricity arrears: Ofgem rules, supplier hardship grants, CRF, Fuel Direct, and SupportFund member support for utility costs.
A plain-English 2026 guide to what happens when you can't pay your gas and electric bill in the UK, including Ofgem protections, prepayment meter rules, and how to clear your debt.
Your Ofgem rights, how to negotiate a repayment plan, which grants to apply for, and where free debt advice unlocks the biggest hardship funds.
What to do when the meter runs out and you have no money to top up.
If your gas or electricity meter has cut out, or you know your credit won't last until payday, you don't have hours to spare. This guide pulls together your immediate emergency options: how to unlock built-in credit, your legal rights under Ofgem rules, where to get rapid council or charity vouchers, and how to access fast, community-funded grants.
Learn how to top up an electricity meter, restore your supply and get emergency credit or supplier support if you cannot afford more energy.
Top up a Budget Energy NI keypad, recover a missing vend code and find emergency help if you cannot afford electricity in Northern Ireland.
Learn how to make a Budget Energy top up in Northern Ireland, enter your code, resolve failed payments and find help if you cannot afford credit.
Meter rules, forced installations, smart swaps and friendly-credit hours.
A complete guide to managing a prepayment or pay-as-you-go energy meter, including how to access emergency credit and rules on forced installations.
How to unlock emergency prepayment meter credit, supplier support credit, council fuel vouchers, and DWP Fuel Direct payments when you can't top up.
A technical guide to prepayment meter emergency credit, Ofgem safe disconnection rules, Crisis and Resilience Fund fuel vouchers, and Fuel Direct debt clearance.
Who qualifies for the £150 rebate and how it is applied.
Find out if you qualify for the £150 Warm Home Discount automatically, how to apply in Scotland, and what to do if your energy supplier does not take part.
Struggling with winter heating bills? Check your eligibility for the Warm Home Discount, Winter Fuel Payment, and Cold Weather Payment schemes.
Learn how to claim the £150 Warm Home Discount in Scotland for 2026/27. Check Core and Broader Group eligibility rules and supplier deadlines.
Understanding your bill, tariffs, the price cap and switching safely.
Thinking of switching your gas or electricity provider? Learn how the Ofgem price cap limits tariffs, when you can switch safely, and how to avoid costly exit fees.
A practical 2026 guide to UK energy bill debt help, covering Ofgem protections, supplier hardship trusts, state-backed schemes, and SupportFund member support for utility costs.
Escalate energy supplier disputes to the Energy Ombudsman in 2026. Learn deadlock rules, free complaint steps, and compensation limits up to £10,000.
Grants from energy suppliers and charities that clear utility debt.
Other practical guides on energy & heating.
Find UK government cost of living support in 2026/27, including benefits, council help, energy schemes and emergency assistance by nation.
Learn how to escalate disputes to the Energy Ombudsman in 2026. Understand the 8-week rule, compensation limits, binding decisions, and free resolution steps.
Understand UK energy billing, check meter readings, challenge errors and find help with unaffordable gas or electricity bills in 2026.
Not sure what help you could get?
Check what support your household could be entitled to. It takes about a minute and it's free.