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Energy debt and arrears by fuel, Q1 2026

Domestic electricity and gas customers repaying an energy debt, and customers in arrears without a repayment arrangement, as published by Ofgem for Q1 2026.

Energy debt and arrears by fuel, Q1 2026

Great Britain · Q1 2026 · Source: Ofgem

Customer accountsElectricity — repaying debtElectricity — repaying debt: 851,701851,701Gas — repaying debtGas — repaying debt: 709,838709,838Electricity — arrears, no arrange…Electricity — arrears, no arrangement: 1,132,3481,132,348Gas — arrears, no arrangementGas — arrears, no arrangement: 908,840908,840Share of customers — % of customers for that fuelElectricity — repaying debtElectricity — repaying debt: 2.9%2.9%Gas — repaying debtGas — repaying debt: 2.9%2.9%Electricity — arrears, no arrange…Electricity — arrears, no arrangement: 3.8%3.8%Gas — arrears, no arrangementGas — arrears, no arrangement: 3.7%3.7%Chart: SupportFund. Source data: Ofgem. Great Britain, Q1 2026.

£828

Average electricity debt on a repayment arrangement

£679

Average gas debt on a repayment arrangement

40%

Electricity customers repaying debt who are on a prepayment meter

37%

Gas customers repaying debt who are on a prepayment meter

Ofgem publishes gas and electricity customer accounts separately. Accounts are not households and gas and electricity counts must never be added together, because one household may hold both.

Chart: SupportFund. Source data: Ofgem. Debt and arrears indicators. Last checked 13 August 2026. View original source

Statistics used in this chart

External source

851,701

851,701 electricity customers were repaying energy debt in Q1 2026

851,701 domestic electricity customers in Great Britain were repaying an energy debt under a repayment arrangement in Q1 2026 — 2.9% of electricity customers.

Source: Ofgem — Debt and arrears indicators

Period: Q1 2026

Last checked: 13 August 2026

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709,838

709,838 gas customers were repaying energy debt in Q1 2026

709,838 domestic gas customers in Great Britain were repaying an energy debt under a repayment arrangement in Q1 2026 — 2.9% of gas customers.

Source: Ofgem — Debt and arrears indicators

Period: Q1 2026

Last checked: 13 August 2026

View original source
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1,132,348

1,132,348 electricity customers were in arrears without a repayment arrangement in Q1 2026

1,132,348 domestic electricity customers in Great Britain were in arrears without a repayment arrangement in Q1 2026 — 3.8% of electricity customers.

Source: Ofgem — Debt and arrears indicators

Period: Q1 2026

Last checked: 13 August 2026

View original source
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908,840

908,840 gas customers were in arrears without a repayment arrangement in Q1 2026

908,840 domestic gas customers in Great Britain were in arrears without a repayment arrangement in Q1 2026 — 3.7% of gas customers.

Source: Ofgem — Debt and arrears indicators

Period: Q1 2026

Last checked: 13 August 2026

View original source
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2.9%

2.9% of electricity customers were repaying energy debt in Q1 2026

2.9% of domestic electricity customers in Great Britain were repaying an energy debt in Q1 2026.

Source: Ofgem — Debt and arrears indicators

Period: Q1 2026

Last checked: 13 August 2026

View original source
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2.9%

2.9% of gas customers were repaying energy debt in Q1 2026

2.9% of domestic gas customers in Great Britain were repaying an energy debt in Q1 2026.

Source: Ofgem — Debt and arrears indicators

Period: Q1 2026

Last checked: 13 August 2026

View original source
View data
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3.8%

3.8% of electricity customers were in arrears without a repayment arrangement in Q1 2026

3.8% of domestic electricity customers in Great Britain were in arrears without a repayment arrangement in Q1 2026.

Source: Ofgem — Debt and arrears indicators

Period: Q1 2026

Last checked: 13 August 2026

View original source
View data
External source

3.7%

3.7% of gas customers were in arrears without a repayment arrangement in Q1 2026

3.7% of domestic gas customers in Great Britain were in arrears without a repayment arrangement in Q1 2026.

Source: Ofgem — Debt and arrears indicators

Period: Q1 2026

Last checked: 13 August 2026

View original source
View data
External source

£828

Average electricity debt on a repayment arrangement was £828 in Q1 2026

The average electricity debt held by domestic customers on a repayment arrangement in Great Britain was £828 in Q1 2026.

Source: Ofgem — Debt and arrears indicators

Period: Q1 2026

Last checked: 13 August 2026

View original source
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£679

Average gas debt on a repayment arrangement was £679 in Q1 2026

The average gas debt held by domestic customers on a repayment arrangement in Great Britain was £679 in Q1 2026.

Source: Ofgem — Debt and arrears indicators

Period: Q1 2026

Last checked: 13 August 2026

View original source
View data
External source

40%

40% of electricity customers repaying debt were on a prepayment meter in Q1 2026

40% of domestic electricity customers repaying an energy debt in Great Britain were on a prepayment meter in Q1 2026.

Source: Ofgem — Debt and arrears indicators

Period: Q1 2026

Last checked: 13 August 2026

View original source
View data
External source

37%

37% of gas customers repaying debt were on a prepayment meter in Q1 2026

37% of domestic gas customers repaying an energy debt in Great Britain were on a prepayment meter in Q1 2026.

Source: Ofgem — Debt and arrears indicators

Period: Q1 2026

Last checked: 13 August 2026

View original source
View data

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