Story idea · Energy · GB
Ofgem's Q1 2026 debt and arrears indicators separate customers repaying a debt from customers in arrears with no arrangement in place — a distinction usually lost in headline debt totals.
Ofgem's Q1 2026 debt and arrears indicators separate customers repaying a debt from customers in arrears with no arrangement in place — a distinction usually lost in headline debt totals.
Why it matters (SupportFund's interpretation)
SupportFund's reading is that arrears without an arrangement is the more urgent measure: those households are not on a plan and are the group most likely to need crisis support. The breakdown is published and rarely reported.
£4.79 billion
Total domestic energy debt and arrears in the Great Britain energy market reached £4.79 billion.
Source: Ofgem — Consumer vulnerability strategy progress report
Period: Q1 2026
Last checked: 12 August 2026
View original sourceGreat Britain · Q1 2026 · Source: Ofgem
£828
Average electricity debt on a repayment arrangement
£679
Average gas debt on a repayment arrangement
40%
Electricity customers repaying debt who are on a prepayment meter
37%
Gas customers repaying debt who are on a prepayment meter
Ofgem publishes gas and electricity customer accounts separately. Accounts are not households and gas and electricity counts must never be added together, because one household may hold both.
Chart: SupportFund. Source data: Ofgem. Debt and arrears indicators. Last checked 13 August 2026. View original source
Source: Office for National Statistics, Department for Work and Pensions, Ofgem and Bank of England — Official UK statistical releases, compiled by SupportFund
Period: 2026 reference periods (see each record)
Last checked: 12 August 2026
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